5 January 2024

Role: Assistant Manager Customer Experience (E-Commerce)
Location: Bengaluru
Industry Retail

Key Responsibilities:

Develop and execute a customer experience strategy for E-commerce in alignment with the company’s goals and vision. The critical touch points include Website and Mobile Apps. Customer Service. Product selling, Order Fulfillment and Post Purchase experience and Social Media.

Take charge of overseeing all technology proiects linked to the department, actively participating in the complete development life cycle. This involves guiding proiects from initial scoping through to production deployments. managing integrations with internal ERP and other third parties. while adhering to established project management methodologies. Should be involved in resolving critical issues of applications and offer logical/debugging assistance when required.

Work closely with the UX/UI team (internal/eternal) to conceptualize and craft intuitive and visually appealing user interfaces while ensuring a seamless user experience.
contributing to the overall usability and attractiveness of digital products. Develop proof of concepts (POC) when required for new/innovative front -end features. as well as conduct front -end code audits for the brand website.

Collaborate closely with vendors across technical. design- branding, and digital marketing domains to effectively execute both short-term and long-term plans and proiects.Additionally play an active role in evaluating potential vendors from a technical and operational standpoint.

Engage in recruiting and training diverse techno-operational profiles essential for the department’s functioning Introduce and educate on the utilization of software tools. Al engines. and small automation modules in Google spreadsheets. enabling effective job execution tailored to their profiles.

Accountable for the creation and upkeep of various documentations such as project scoping, APl/other technical docs. testing and quality assurance procedures. customer care templates as well as user manuals. These comprehensive documents fulfill distinct roles and cater to diverse stakeholder s in both proiect management and the seamless execution of daily operations.

Actively engage in evaluations to identify bottlenecks and inefficiencies in processes and work flows across the entire ecosystem. encompassing both customer interactions and internal execution teams. This assessment, carried out using both manual methods and analytical tools. can result in feature development and incorporation into standard operating procedures (SOPs).

Provide suggestions to the operations team to enhance sales within the online seller places and impart operational efficiencies. considering both product data/technical aspects and digital marketing strategies.


Bachelor’s degree in any engineering discipline, business. or a related field.
a master’s degree is a plus
Overall experience of 8+ years in project management I customer experience domains
Excellent interpersonal, communication. and problem-solving abilities.
Proficiency in data analysis and using relevant tools to derive insights.
Familiarity with Magento & other ecommerce platforms, relevant software tools.etc

Package: Rs. 7.00 to 8.00 LPA

Immediate Joiners within a month will be preferred.

8 years
Work Level
Employment Type
Full Time
Rs. 7.00 to 8.00 LPA
Valid Until
February 29, 2024
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